Privacy Policy
Privacy Policy
This Privacy Policy describes how ROAN (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://getroan.com/ (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
Examples of Personal Information collected:
• Version of web browser
• IP address
• Time zone
• Cookie information
• Pages or products viewed
• Search terms
• How you interact with the Site
Purpose of collection:
To load the Site accurately and perform analytics on Site usage to optimize our Services.
Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose:
Shared with our processor Shopify Inc.
Order Information
Examples of Personal Information collected:
• Name
• Billing address
• Shipping address
• Payment information (including credit card numbers)
• Email address
• Phone number
Purpose of collection:
To provide products or services to you, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide marketing communications where permitted.
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
Shared with Shopify Inc., payment processors, and fulfillment partners.
Customer Support Information
Examples of Personal Information collected:
• Any information you choose to provide during customer support communications
Purpose of collection:
To provide customer support.
Source of collection:
Collected directly from you.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our Services and fulfill our contracts with you, as described above. For example:
• We use Shopify Inc. to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
• We may share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information, or to protect our rights.
Behavioral Advertising
We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.
For example:
• We use Google Analytics to understand how customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy
• You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
You can opt out of targeted advertising by:
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/
Using Personal Information
We use your personal information to provide our Services, including offering products for sale, processing payments, shipping and fulfillment, and keeping you informed of new products, services, and offers.
Lawful Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
• Your consent
• The performance of the contract between you and us
• Compliance with legal obligations
• Legitimate interests that do not override your fundamental rights
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Automatic Decision-Making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Your Rights
GDPR
If you are a resident of the EEA, you have the right to:
• Access your personal information
• Correct your personal information
• Update your personal information
• Request deletion of your personal information
If you would like to exercise these rights, please contact us using the information below.
CCPA
If you are a resident of California, you have the right to:
• Access the personal information we hold about you
• Request deletion of your personal information
• Opt out of the sale of personal information
To exercise these rights, please contact us using the information below.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media cookies.
You can control and manage cookies through your browser settings. Blocking cookies may impact your experience on our Site.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal.
Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail using the details below:
Email: getroan.nad@gmail.com
Address: 675 North Hunt Club Boulevard, Longwood Florida 32779, United States